The common reasons why a complaint may be brought against your license include:
- Breaches of confidentiality;
- Inappropriate relationships and boundaries with clients, including dual relationships;
- False, misleading or deceptive advertising of services;
- Failure to maintain accurate records or other paperwork;
- Insurance and Medicaid fraud;
- Failure to report information on abuse of minor clients;
- Criminal activity; and
- Unprofessional conduct.
A complaint against your Marriage and Family Therapists license will be reviewed by HHSC. The legitimacy of the complaint may be determined without an investigation. However, if a complainant’s statement indicates a potential violation of Texas laws, an investigation will be launched by mail, telephone, or personal interview.
An investigation will require you to provide detailed information and/or documentation relevant to the complaint. This will give you the opportunity to dispute the allegations brought against your Marriage and Family Therapist license.
Once the investigation is complete, HHSC will determine if the allegations are admissible. If the complaint is found to be credible, you could face the possibility of having your license suspended or revoked. Additionally, HHSC will publish a record of disciplinary action against your license online for up to seven years after the penalty has been determined.
