In Texas, HHSC handles complaints against your license, which can be filed up to five years after the termination of the professional relationship between yourself and the client (longer if the client is a minor). HHSC will determine the validity of the complaint and decide which course of action to take next. If the complaint indicates a violation of Texas law, then an investigation will be launched.
The common reasons why a complaint may be brought against your Sex Offender Treatment Provider license include:
- Breaches of confidentiality;
- Inappropriate relationships and boundaries with clients, including dual relationships;
- False, misleading or deceptive advertising of services;
- Failure to maintain accurate records or other paperwork;
- Insurance and Medicaid fraud;
- Failure to report information on abuse of minor clients;
- Criminal activity; and
- Unprofessional conduct.
During an investigation, you will have the opportunity to respond and dispute the allegations brought against you. Your statement and any evidence you provide can greatly impact the outcome of the investigation. Once the investigation is complete, the complaint may be dismissed depending on the finding. If the complaint is found to be illegitimate, the complainant will be notified and the complaint will be dismissed.
If the case moves through the investigatory process, you will have the opportunity for an informal conference, a remedial plan, or the case may be heard at an administrative hearing. Final decisions by the Board can be appealed at the Travis County district court level.
If the allegations brought against your Sex Offender Treatment Provider license are upheld, you could face career-altering consequences including license suspension or revocation. Moreover, HHSC will publish disciplinary actions online for up to seven years after the disciplinary process has been complete. A record of any disciplinary actions held against your Sex Offender Treatment Provider license can have a negative impact on your career and reputation.