Dealing With the Texas Department of Insurance (TDI)
A law firm defending the rights of insurance professionals
Texas insurance professionals work hard to help people with the unexpected situations of life. A complaint against your insurance license may mean you face your own unexpected situation: disciplinary action from the Texas Department of Insurance. Allegations of misconduct submitted to TDI threaten your insurance license and you need to act to protect your career. Our professional license defense attorneys understand TDI disciplinary procedures, how to guide you through the process, and protect your career.
Understand the TDI complaint process
TDI is the Texas regulatory agency for insurance agents, adjusters, and insurance carriers doing business in Texas. The Agent and Adjuster Licensing Office (AAL) of TDI licenses, regulates, and certifies insurance agents, adjusters, and other insurance professionals. Upon receipt of a complaint, TDI will investigate to determine the validity of the complaint for violations of insurance laws and regulations.
If TDI notifies you of a complaint, you need to respond promptly. If, based on your response, TDI recommends disciplinary action, you have rights and options. Depending on the situation, you may have an informal or formal conference to determine the merits of the allegations, including an administrative hearing before an Administrative Law Judge (ALJ) with the State Office of Administrative Hearings (SOAH). The ALJ will submit a proposed decision to TDI, which has final authority to determine disciplinary action, either accepting or modifying the ALJ proposed decision. Following the final TDI ruling, you can appeal to district court for a judicial review.
We know how to protect your insurance professional license
With a TDI investigation, your livelihood is under attack. You need to take the situation seriously from your first notification. And you need an experienced insurance license defense attorney. The Bertolino legal team has the experience and resources to defend your license – from your initial response to representation on your behalf at conferences and hearings.