- Incident Management Tow Operator License: The Incident Management License allows a driver to perform incident management towing, private property towing and consent towing.
- Private Property Tow Operator License: The Private Property License allows private property towing and consent towing.
- Consent Tow Operator License: The Consent Towing License only authorizes consent towing.
Incident Management (IM) and Private Property (PP) Towing Operators are required to be certified by one of the following organizations:
- The National Drivers Certification Program of the Towing and Recovery Association of America
- Towing and Recovery Association of America
- Texas Towing and Storage Association
- Southwest Tow Operators Association
- TOWS (Training of Wrecker Services)
- Proctored program from WreckMaster, Inc.
How complaints against tow truck operator licenses are handled
When a complaint is submitted against a tow truck operator license, TDLR will react by confirming its jurisdictional authority over the alleged violation. When this happens, you will receive a notification that a formal investigation has been opened and referred to the Towing and Storage Advisory Board (TSAB).
After an initial investigation, the TSAB may determine the validity of the complaint. If the complaint is found invalid, the case will be dismissed. However, if the complaint is found valid, the TSAB may proceed to an informal hearing, where an agreement will or will not be reached.
If the TSAB can’t make an agreement, you will be required to attend a hearing before an Administrative Law Judge (ALJ) at the State Office of Administrative Hearings (SOAH). The SOAH will reach a proposed decision depending on the evidence provided at the hearing.
TDLR will consider, modify or reject the ALJ proposed decision in order to determine a final disciplinary action. Once the final decision by the TDLR has been reached, you’ll have one last opportunity to appeal it through the Travis County district court system.