It’s Hard Not to Take It Personally: Dealing with Unfounded Complaints
In today’s online world, it has become increasingly easier for consumers to file complaints—and sometimes now at lightning speed. Customers or patients may be feeling emotional for a variety of reasons, often reacting too quickly to a situation or outcome and pressing the send button before they consider the ramifications of their actions. While many complaints filed are valid and must be investigated to protect the public, many more are baseless and cause enormous and...
Details »