The Texas Board of Nursing (BON) conducts investigations of allegations against nurses and adjudicates complaints. When an investigation is opened against a Texas nurse the BON provides due process to the nurse, giving him or her notice of the investigation and allegations, the opportunity to respond to the alleged conduct and to show compliance with the Nursing Practice Act.

Confidentiality of Complainant

Although the Nurse is given the opportunity to respond to allegations, the name of complainant (the person who lodged the complaint with the BON) will be kept confidential. All complaint information submitted to the Board is kept confidential throughout the entire process of the investigation.
Even if the Board ultimately takes disciplinary action against the nurse, the source of the complaint will remain confidential.

Patient’s Identities are Protected During Investigations

Whether a patient, patient’s family member, or a third party files a complaint against a nurse, the patient’s identity will be protected during the investigation. If and when records of an investigation must be filed publicly, all confidential information is redacted. Efforts are made to protect the identity of patients during the BON’s enforcement process.
The Board is authorized to have access to confidential, protected patient information because of its sanctioned oversight activities.

Defending Against a Complaint

Certainly not knowing the identity of the complainant can make defending against allegations more challenging―but not impossible. As a licensed nurse you always have the right to defend yourself against allegations of wrongdoing or other malfeasance. You have the right to defend your license, reputation, and career.
If you are facing a BON complaint, it is critical that you consult with an experienced Nurse License Defense Attorney. Especially since you will not be given all of the information that the Board is privy to, it is important to have someone advocating for your rights from the very beginning.

Click to contact our professional license defense lawyers today

Complaints Filed Against Nurses

You have worked for years to become a licensed nurse in Texas. If you are under investigation by the Texas BON, your license, reputation, and career are on the line. It’s critically important that you take the complaint seriously from the start and address the allegations head-on.
If you have been notified of a complaint filed against you with the Texas Board of Nursing, BERTOLINO LLP can help. We are experienced BON license defense attorneys and we know how to navigate BON’s complaint process. We are prepared to represent you at any legal hearing or proceeding regarding your professional license.
For more information, please review The Do’s and Don’ts of Appearing Before the Texas Board of Nursing (BON) and our FREE eBook When Your License is Under Attack: A Survival Guide for Texas Professionals.
Our law firm helps professionals, like you, keep their licenses when those licenses are under attack by a state agency or board.
BERTOLINO LLP represents licensed professionals across the entire State of Texas. If you are facing disciplinary action from a professional licensing board, contact us today or call (512) 887-7305 and schedule a case evaluation.

Call or text (512) 476-5757 or complete a Case Evaluation form