If your business relies on licensure, a single complaint could trigger a serious regulatory investigation. The Texas Department of Insurance closely monitors insurance companies throughout the state. Even the appearance of noncompliance can lead the TDI to act.
At Bertolino LLP, we respond to regulatory threats with focus, clarity, and precision backed by deep licensing experience. A Texas insurance company license defense lawyer from our team knows what to do when the pressure mounts.
As Texas professional license defense lawyers, our law firm has spent over 20 years helping insurance license holders protect what they’ve worked hard to build. This is about more than a single complaint. It’s about your business operations, your professional standing, and your long-term viability. Reach out today.
Why the Texas Department of Insurance Gets Involved
The Texas Department of Insurance (TDI) holds insurers, agencies, adjusters, and company officers to high standards. The agency can investigate license holders for administrative violations, recordkeeping issues, misleading conduct, or complaints filed by policyholders or other stakeholders.
If TDI finds a violation, they may impose penalties that include:
- License suspension or revocation
- Fines and restitution
- Public disciplinary records
- Limitations on business with other licensed entities
- Loss of future business opportunities
Once initiated, the process often moves quickly and not always predictably. The licensing agency usually sends broad requests for documentation and expects fast answers. Even minor missteps can undermine your credibility and narrow your options. That’s when calling a Texas insurance company license defense attorney matters most.
Common Issues That Lead to Insurance License Investigations
A TDI investigation may start with a simple complaint or audit, but the consequences can grow quickly. We’ve helped insurance companies address accusations involving:
- Arguments about how policies are explained
- Denying claims without reason or handling them in a confusing way
- Behaviors by agents that harm the company’s reputation
- Failing to meet financial health or solvency requirements
- Promotional content breaking state advertising rules
- Unauthorized access to or sharing of customer data
In some cases, third-party agents or employees are responsible for the underlying conduct, yet the license holder remains accountable in the eyes of regulators. A Texas insurance company license defense lawyer helps redirect the focus to the facts, not assumptions.
What to Do After Receiving a Notice from TDI
When a letter of inquiry or complaint notice arrives, the response window is tight. TDI often wants written explanations, supporting records, and a clear account of what happened, all delivered on a firm deadline.
This is not the stage for assumptions or improvised responses. These documents will shape the rest of your case. The wrong or vague response can limit your options going forward. We help companies craft thorough, accurate, and strategic replies that show you’re taking the process seriously and operating in good faith.
Our role is to reduce regulatory exposure, defend your reputation, and challenge unsupported claims with accuracy and authority so that your company can continue doing business..
Click to contact our Texas Professional License Defense Lawyers today
How a Texas Insurance Company License Defense Attorney Helps
At Bertolino LLP, we help insurance companies at every stage of the licensing process. That includes early complaint responses, formal board inquiries, and full administrative hearings. We start by reviewing the allegations and gathering evidence that tells your side of the story.
We prepare our clients for interviews, depositions, and any required meetings with the Texas Department of Insurance. When needed, we represent insurance companies at hearings and work to limit any proposed sanctions. Each matter receives a targeted legal strategy grounded in the regulatory context and business realities involved.
Sometimes resolution means negotiating a settlement. Other times, it means fighting for a full dismissal. The sooner we step in, the more options you have to protect your license and your business.
Complete a Case Evaluation form now
TDI Hearings and Disciplinary Action in Texas
If your case reaches a formal hearing, it will likely move through the State Office of Administrative Hearings (SOAH). These hearings operate like a trial, with testimony, cross-examination, and legal argument. The outcome may impact your licensure, reputation, contract eligibility, and standing with future regulatory reviews.
We approach these proceedings with disciplined preparation, strategic foresight, and a thorough understanding of Texas administrative law. A license defense attorney from our team will challenge flawed evidence, present supporting documents, and help you tell your side of the story in a clear, persuasive way.
We’re well-versed in these proceedings. We handle SOAH matters regularly and understand what it takes to protect our clients during high-stakes proceedings.
After the Hearing: Protecting the Future
After TDI issues its decision, follow-up questions often continue from clients, carriers, and partner agencies. A prior sanction on public records can influence renewals and slow down new partnership discussions.
Those lingering issues can have real operational consequences. A finding you believe was incorrect may also open the door to an appeal or a request to modify the original order.
Our team helps insurance companies update public records, respond to licensing inquiries, address outside concerns, and pursue post-resolution remedies. The goal is to steady your operational future and safeguard the confidence others place in your business.
When to Call a Texas Professional License Defense Lawyer
You don’t have to wait until a hearing is scheduled to speak with a Texas licensing lawyer who understands how these cases unfold. In fact, most of our clients call when they first receive notice of an investigation or letter of inquiry. That’s when we can shape the case’s direction and prevent unnecessary damage.
Call us if:
- TDI has contacted you about a complaint
- You’ve received a proposed order or settlement offer
- A former employee’s conduct is being tied back to your company
- You’re facing a licensing challenge after an acquisition or restructure
- You want to appeal a decision that doesn’t reflect the truth
We engage early, act decisively, and advocate continuously, from initial contact through final resolution.
Why Insurance Companies Across Texas Call Bertolino LLP
At Bertolino LLP, we’ve earned the trust of companies that can’t afford mistakes. For over 20 years, we’ve helped Texas professionals respond to licensing board investigations with focus, strategy, and results. That includes defending insurance companies against TDI scrutiny.
We don’t send template responses or shuffle clients through a process. We listen. Then we build a legal strategy grounded in the specific realities of your business and the demands of regulatory scrutiny. We help you protect your record, your reputation, and your license.
To schedule a consultation, contact our Client Success Liaison today. We’ll take the time to understand your case, explain what to expect, and help you protect the license your business depends on.
Call or text (512) 476-5757 or complete a Case Evaluation form
