Licensed professionals are held to a higher standard than your average worker. This is true on the front end—where often a great deal of education and often testing must be endeavored in order to earn licensure in the first place—and once licensure is attained. After all, licenses are granted to these professionals because the state of Texas has determined that the proper performance of their professional duties is necessary for the state’s citizens. As such, professional agency boards tend to favor the interests of the public over the interests of the professionals that they manage. And unfortunately, when a professional fails to communicate properly with clients and customers, this can result in the types of complaints that lead to loss of license and livelihood.
Formal complaints against professional licenses lodged before boards and committees, ranging as they do from mere claims of minor rules violations to full-on professional malfeasance, can result in a range of potential disciplinary outcomes. On one end, one may be subject to simple censure—the professional equivalent of a slap on the wrist. On the other end comes the “nuclear option”: full revocation of a professional license.
Improper or deficient communication can cause a complaint anywhere along this gamut; and this has become an especially fraught situation today. Whereas once communication between a professional and client / customer / patient / patron was performed in person or via phone (where misinterpretation is still possible but less likely), these days it is not uncommon for an email or text message to be read to possess a tone which was not at all intended in its crafting. Or, worse, an email can get deposited in a SPAM folder, or a text message may be dropped somewhere between sender and receiver—and it ends up looking like the professional dropped the ball.
So avoiding these impersonal forms of communication is best avoided in favor of the more personal touch. It’s a more professional avenue, even if a bit more time-consuming. And it can help you avoid landing neck-deep in the complaint process before your disciplinary board.
But if you do find your license in peril as result of a miscommunication, we urge you to reach out to us. Getting a professional license defense attorney involved in your complaint as early as possible is the best way to achieve the possibility of a positive outcome.
Professional License Defense
BERTOLINO LLP provides aggressive advocacy for professionals who are facing disciplinary action in front of a licensing board, agency, or commission in Texas. We have consistently won significant cases for doctors, nurses, lawyers, architects, pharmacists and other professionals dealing with issues that could jeopardize their ability to work. We know how to build a strong case to protect your license—and your livelihood.
Our law firm helps professionals, like you, keep their licenses when those licenses are under attack by a state agency or board.
With offices in Austin, Houston, and San Antonio, we serve clients all over the state. As experienced attorneys, well-versed in state and federal laws, we know how to win. Our results speak for themselves!
If you are facing disciplinary action from a professional licensing board, contact us today or call (512) 476-5757 and schedule a case evaluation.