Facts: EM hired Bertolino LLP to defend against a complaint filed with the Department. The complainant made groundless allegations that EM had violated professionalism requirements, and this baseless complaint threatened to damage EM’s reputation and expose her to potential discipline from the Department.
Outcome: Bertolino LLP evaluated the client’s case, assessed the applicable law and we gathered the documentation and evidence necessary to fight against the meritless complaint and show the Department why the allegations needed to be dismissed immediately. We developed a well-written response explaining how the complaint accusations lacked any supporting evidence and advocated aggressively on the client’s behalf for swift dismissal of this matter. The Department evaluated the written response and agreed to dismiss the complaint with a nondisciplinary warning, taking no disciplinary action against our client’s license. This allowed EM to return her focus to her clients’ needs and kept her stellar industry reputation intact.