Complaints Against Texas Insurance Agents and Adjusters

The Texas Department of Insurance‘s mission has been defined as protecting the customers of Texas by providing regulation of the insurance industry, with the goals of ensuring a competitive market and making available information. As such, it is in charge of regulating insurance agents and adjusters—setting the standards of their licensure, and making sure they…

When a Texas Insurance Agent is the Subject of a Formal Complaint

Every year, many complaints—numbering in the thousands—are formally filed against Texas insurance agents. Many of these are founded in evidence, but many are not. The Texas Department of Insurance accepts these formal complaints as the body governing the licensing and maintenance of insurance agents. Any insurance agent who has a complaint filed against them may…

Contested Hearings Before Texas SOAH

When a complaint case against a professional’s license is not able to be settled—whether because it cannot be for some reason or because one side in the conflict refuses to do so—it will pass through to the Texas State Office of Administrative Hearings (SOAH) for adjudication. Hearings that reach the stage of SOAH adjudication are…