Handling ACRCAB complaints
When a complaint is submitted against an ARC license, TDLR will first confirm its jurisdictional authority over the alleged violation. When this happens, you will be notified that a formal investigation has been opened and referred to the Air Conditioning and Refrigeration Contractors Advisory Board (ACRCAB).
After the initial investigation, the ACRCAB may determine the validity of the complaint. If the complaint is found invalid, the case will be dismissed. However, if the complaint is found valid, the ACRCAB may proceed to an informal hearing, where an agreement will or will not be reached.
If the ACRCAB can’t come to an agreement, you will be required to attend a hearing before an Administrative Law Judge (ALJ) at the State Office of Administrative Hearings (SOAH). A proposed decision will be reached depending on the evidence provided at the hearing. TDLR will consider, modify or reject the ALJ proposed decision in order to determine a final disciplinary action. Once the final decision by the TDLR has been reached, you’ll have one last opportunity to appeal it through the Travis County district court system.
Why hire an attorney?
If you have been notified of a complaint against your ACR license by the TLDR, your first course of action should be to respond to the allegations in writing. During this initial process, you should also hire an experienced attorney. The action you take in the beginning can have a profound impact on the outcome of your case.