3 tips before a complaint is filed against you 1

Individuals who hold a professional license worked hard to earn their license. Doctors, nurses, CPA’s, lawyers, and dozens of other professionals dedicate years to their education and experience to be eligible for licensure. A single complaint alleging misconduct can put your professional license in jeopardy.
An experienced license defense attorney can help defend you against an attack by a state agency or board. Though certainly the most desirable course of action is to avoid facing a complaint against you in the first place. We encourage all licensed professionals in Texas to be proactive about avoiding complaints.

  1. Consult experts before a complaint is filed against you.

Consult experts on risk management and best practices for business operations before there is an issue. Take proactive steps to ensure that you are practicing within the rules and regulations of your profession.
Is your record keeping adequate against board attack? Does your calendaring system comply with all applicable board regulations? Do you have proper protocols in place to address ethical issues that arise in your office?
Taking the time to ensure that you are in compliance with your licensing board’s rules and other tenets of your profession can save you the stress of dealing with a complaint later.

  1. Listen to your patients, clients, the people you serve.

People need to be heard, especially when they feel somehow wronged. Take the time to listen to a disgruntled patient or client. Hear out their concerns. Is there something you can do to make the situation right?
People who feel heard and have their concerns addressed may be less likely to file a complaint against you.

  1. Get it in writing.

Develop a clear, written agreement with your patients, clients, or customers that covers the nature and conditions of the services to be provided. Use the written agreement as an opportunity to ensure everyone fully understands what is being offered and what the responsibilities are of each party.
Taking precautionary measures may mean you are less likely to face a complaint and ensuing investigation from your licensing board. However, no matter how careful you are, someone may still file a complaint against you.
If you receive notification of a complaint lodged against you, we urge you to contact us without hesitation. Our firm believes that immediately consulting an experienced professional license defense attorney to review allegations of misconduct helps ensure the most favorable outcome in your case.
Our law firm helps professionals, like you, keep their licenses when those licenses are under attack by a state agency or board.
The attorneys of BERTOLINO LLP are well-versed in state and federal laws, we know how to win. Our results speak for themselves.
If you are facing disciplinary action from a professional licensing board, contact us today or call (512) 476-5757 and schedule a case evaluation.
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Call or text (512) 476-5757 or complete a Case Evaluation form