Complaints filed against your professional license are stress-inducing, may feel overwhelming, and can put your career at risk. Certainly, you can defend against any allegation of wrongdoing, and a license defense attorney can help you do so. However, it is indisputable that the best course of action is to avoid complaints in the first place.
The fact is that regardless of how careful and meticulous you are, no matter how deeply you understand the rules of your profession, a complaint may still be lodged against you with your Texas licensing board. If you have been notified of a pending complaint, we invite you to contact us to discuss your options.
Here are 4 proactive strategies any licensed professional can implement to help avoid license board complaints.
- Actively listen to the people you serve.
Whether you are a health care practitioner serving the needs of patients, a real estate agent helping clients, or another licensed professional who serves customers, active listening skills can help you avoid complaints. People who feel heard may be less likely to file a complaint.
- When possible, address the concerns of the people you serve.
This goes hand-in-hand with active listening. People who feel heard and have their concerns addressed may be less likely to file a complaint.
Addressing concerns does not mean admitting fault.
- Respond to people in a timely fashion.
Make it a point to respond to clients, customers, or patients within a reasonable amount of time. Depending on your industry, perhaps an internal policy that you will respond within a certain number of business day is appropriate. In some situations, sending a quick email stating that you will respond with more information soon is appropriate.
Be mindful of specific rules your licensing board may have regarding communications or responding to requests. For example, the Texas Medical Board has strict rules on providing patient’s medical records once requested.
- Keep good records.
If your licensing board has rules about what records to product and how to maintain them, then make sure to adhere to those rules. Notably, Texas doctors, nurses, other licensed health care professionals, and lawyers have specific rules on record maintenance.
Regardless of your industry, it is always good business practice to maintain adequate records in an organized way. Having some notes about a job or a work order may become valuable evidence to dispute allegations made against you with your licensing board.
Hire the Experienced License Defense Attorneys of BERTOLINO LLP
If you have been notified of a complaint filed against you with a licensing board, agency, or commission in Texas, BERTOLINO LLP can help. Our Firm believes that immediately consulting an experienced license defense attorney to review allegations of misconduct helps ensure the most favorable outcome in your case.
We know how to navigate the complaint process against any professional, medical, or vocational license. We know how to build a persuasive case to protect your license – and your livelihood. Our results speak for themselves.
If your professional license is at risk of suspension or revocation, BERTOLINO LLP can help. We represent licensed professionals across the entire State of Texas. Our honest, experienced attorneys will fight aggressively on behalf of your license and reputation. Contact us today or call (512) 476-5757 and schedule a case evaluation.