Using effective communication can help you avoid licensing board complaints. This is true for all licensed professionals. People want to be heard, they want empathy, and to have their concerns properly addressed by the people they seek out to help them.
Effective Communication for Health Care Providers
A patient who feels that their doctor, nurse, or other provider failed to listen to their concerns or did not spend adequate time with them are more likely to file a formal complaint with the Texas Medical Board, the Texas Board of Nursing, or other board that licenses health care providers.
You can use effective communication skills to better serve your patients and help to avoid complaints against your medical license. There are very real-time constraints placed on health care providers, which may serve to exacerbate the problem of patients not feeling heard. By consistently implementing just a few important interpersonal skills, your patients will feel better cared for and will be less likely to lodge a complaint against you.

  • Make eye contact when you are talking with a patient. Avoid taking notes through the entire appointment. Look up and connect with the person who is seeking your guidance on their health concerns.
  • Actively listen. Give your patients your undivided attention. Use body language, such as turning toward them and nodding, to convey your attention.
  • Show respect to your patients and their concerns.

Adhering to the above will help you build a positive relationship with your patient. And patients who feel they have a good relationship with their providers are more likely to address problems directly with you before filing a complaint with your licensing board.
Effective Communication for Licensed Professionals
If a client or customer approaches you with an issue or complaint, acknowledge their dissatisfaction. Do not dismiss their complaint or belittle their feelings. When possible try to come up with a mutually agreed upon solution to the problem.
Be present and make time for the people you serve. This simple action will go a long way in avoiding a licensing board complaint being filed against you.
When Your Professional License is Under Attack
If someone has lodged a formal complaint against you and your license, your professional reputation and good name are on the line. It’s critically important that you take the complaint seriously from the start and address the allegations head-on.
Our law firm helps professionals, like you, keep their licenses when those licenses are under attack by a state agency or board.
The professional license defense lawyers at Bertolino Law Firm have consistently won significant cases for doctors, nurses, lawyers, architects, pharmacists and other professionals dealing with issues that could jeopardize their ability to work. We know how to build a strong case to protect your license – and your livelihood. Our results speak for themselves.
If you have received a licensing complaint, BERTOLINO LLP can help. We represent licensed professionals across the entire State of Texas. Our honest, experienced attorneys will fight aggressively on behalf of your license and reputation. Contact us today or call (512) 476-5757 and schedule a case evaluation.

Call or text (512) 476-5757 or complete a Case Evaluation form