The air conditioning and refrigeration contractors of Texas—those who the people of our great state rely upon to install, repair, and maintain the environmental control systems that keep us comfortable and safe—are licensed under the auspices of the Texas Department of Licensing and Regulation. This regulatory Department also oversees the enforcement of rules and laws that apply to these professionals and is the organization responsible for undertaking disciplinary actions and procedures against licensees it considers to have violated the relevant rules and regulations. This discipline sometimes comes as a result of a formal complaint made against the licensee—and can, in the extreme, mean that the contractor loses their license to practice.
When TDLR receives a complaint—which may be made by anyone, from a customer of the licensee to a colleague—the Department reviews its allegations to ensure it has jurisdiction over them. If it decides it does, it then launches a formal investigation and sends an official notification to the licensee. This is usually the first time a contractor will learn of the complaint's existence.
It's important that the licensee not ignore the complaint notice. It will not go away on its own only because the licensee has not done anything wrong. Instead, there are deadlines to meet, and any that go unmet may be considered reasons for discipline in their own right.
Moreover, the response that a licensee makes to this notification letter is the first opportunity to make a defense, and it should be made well in order to contain the scope of the investigation to come.
We Can Help You Keep Your License
This is why an air conditioning and refrigeration contractor who learns they are the subject of a complaint against their license with accusations of having revealed confidential information should contact us immediately before speaking to anyone else. Our law firm helps professionals keep their licenses when those licenses are under attack. Our experienced professional license defense attorneys have successfully helped clients resolve a wide range of complicated legal matters involving professional license defense. We know how to navigate the complaint process, gather evidence, question witnesses, and prepare powerful defenses against allegations of misconduct.
BERTOLINO LLP represents licensed professionals across the entire State of Texas. To best serve our clients, we have offices in Austin, Houston, and San Antonio. Our honest, experienced attorneys will fight aggressively on behalf of your professional license and reputation.